Senior Customer Success Manager

Role Overview

As a Senior Customer Success Manager, you will own a portfolio of strategic enterprise accounts, drive adoption and measurable business outcomes, and act as a trusted advisor to customer executives and a revenue partner to Sales.

What You Will Do

Build and execute Success Plans tied to each customer’s business goals, lead onsite and virtual CBRs with C-suite and senior leadership, monitor adoption and account health, and address risk early.

Why It Might Be a Fit

We are looking for a candidate with 7+ years in Customer Success, Account Management, or a similar customer-facing role in enterprise SaaS, with industry experience in the Salesforce ecosystem, DevOps, or enterprise software delivery.

Requirements

• 7+ years in Customer Success, Account Management, or a similar customer-facing role in enterprise SaaS
• Industry experience in the Salesforce ecosystem, DevOps, or enterprise software delivery
• Track record of driving expansion and retention outcomes alongside Sales
• Strong business acumen, including the ability to build and present a business case
• Excellent communication, stakeholder management, and influencing skills

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) Plan
• Paid Time Off
• Wellness Perks

Tagged as: Salesforce