Senior Customer Success Manager

Role Overview

As a Sr Customer Success Manager, you will own a portfolio of strategic enterprise accounts, drive adoption and measurable business outcomes, and act as a trusted advisor to customer executives and a revenue partner to Sales.

What You Will Do

Build and execute Success Plans tied to each customer’s business goals, lead onsite and virtual CBRs, monitor adoption and account health, and partner with Account Executives to identify, qualify, and close upsell and cross-sell opportunities.

Why It Might Be a Fit

We’re looking for someone with 7+ years in Customer Success, Account Management, or a similar customer-facing role in enterprise SaaS, with industry experience in the Salesforce ecosystem, DevOps, or enterprise software delivery.

Requirements

• 7+ years in Customer Success, Account Management, or a similar customer-facing role in enterprise SaaS
• Industry experience in the Salesforce ecosystem, DevOps, or enterprise software delivery
• Track record of driving expansion and retention outcomes alongside Sales
• Strong business acumen, including the ability to build and present a business case
• Excellent communication, stakeholder management, and influencing skills

Benefits

• Competitive salary and performance-based bonuses
• Comprehensive health, dental, and vision insurance
• 401(k) Plan
• Paid Time Off
• Wellness Perks

Tagged as: Salesforce