Manager, Sales Operations Support

The Manager, Sales Operations Support partners with the Sales Operations Support, Sales, and Client Experience teams to provide operational support to the sales team and optimize sales processes.

Requirements

• Lead a team of Sales Operations Support Specialists
• Coach Sales Operations Support Specialists on NRI and partner business processes
• Distribute incoming requests in service request management system
• Provide occasional overflow support
• Proactively review and escalate aging requests to ensure SLA compliance
• Coordinate time off requests and coverage for team members
• Ensure new orders are booking accurately and based on complete required information
• Coordinate month end booking process
• Address initial escalation requests from internal and external clients
• Assist Sales Operations Support Specialists in directing out of scope requests
• Continually look for ways to maximize efficiency and better meet the needs of clients

Benefits

• Health, Vision, and Dental Insurance
• Life Insurance
• Health/Dependent Care Flexible Spending
• 401(k) Plan
• Short-Term and Long-Term Disability Coverage
• Generous Vacation and Flex Time Off Programs
• Company Paid Holidays
• Training and Development Opportunities