Customer Experience Program Specialist

Role Overview

As a Program Specialist, you’ll be the operational backbone of our most strategic customer relationships, coordinating complex projects, aligning cross-functional teams, and ensuring every commitment lands on time.

What You Will Do

Coordinate project delivery, manage customer-facing communications, provide tactical account management support, maintain project forecasts, and travel to customer sites.

Why It Might Be a Fit

This is a high-visibility role at the intersection of project management and customer partnership, working directly alongside our Global Account Management and Sales Engineering teams on key Data Center accounts.

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• 3+ years of experience in account management, project coordination, or customer operations
• Demonstrated ability to manage multiple concurrent projects across cross-functional teams
• Proficiency with Salesforce CRM and Microsoft Office Suite (Excel, PowerPoint, Teams)
• Experience coordinating with Supply Chain, Operations, or Product teams on complex project delivery

Benefits

• 100% company-paid pension benefit
• 401(k) savings plan with matching contributions
• Medical, dental, vision insurance
• Paid parental leave
• Family building support
• Fitness program
• Company-paid life insurance
• Disability insurance
• Disease management programs
• Paid time off
• Employee Assistance Program (EAP)