Customer Success Manager Plugsurfing Berlin

Role Overview

The Customer Success Manager will manage a portfolio of strategic B2B customers, build trusted relationships, and help them succeed and grow with Plugsurfing. The role requires a strong customer orientation, commercial mindset, and ability to understand and lead conversations around complex technical setups in a fast-moving industry.

What You Will Do

The Customer Success Manager will own, retain, and grow a portfolio of strategic B2B customers, lead customer projects, drive product and service adoption, and identify risks and growth opportunities early.

Why It Might Be a Fit

The role offers the opportunity to manage and develop relationships with leading companies shaping the future of mobility, contribute to the success of customers and the experience of the Berlin office, and directly influence how Plugsurfing develops Customer Success.

Requirements

• At least 2 years of experience in Customer Success, Account Management, or a similar customer-facing B2B role
• Strong customer orientation, combined with a commercial mindset and an understanding of how Customer Success translates into business value
• Confidence in building trusted relationships and engaging with stakeholders at different levels, including senior decision-makers
• Ability to understand and lead conversations around complex technical setups in a fast-moving industry
• Strong problem-solving and analytical skills, with the ability to use data and insights to prioritize effectively
• Strong ownership and accountability to follow topics through and move things forward, even when delivery depends on several teams
• Ability to balance individual customer needs with scalable solutions and broader business priorities
• Hands-on attitude and willingness to contribute beyond the boundaries of your core role when needed
• German language skills sufficient to manage conversations with local external providers

Benefits

• Opportunity to manage and develop relationships with leading companies shaping the future of mobility
• Meaningful role in a Customer Success function entering its next phase of development and growth
• Place in an international, cross-functional team with significant ownership and responsibility
• Opportunity to directly influence how Plugsurfing develops Customer Success
• Permanent full-time position with an attractive compensation and benefits package
• Flexible hybrid working environment
• Opportunity to deepen expertise in e-mobility while working with new technologies, business models, and AI-enabled ways of working

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