Product Operations Lead – Commercial Payments

Role Overview

The Product Operations Lead will partner with Product managers to support product delivery, own documentation, day-to-day execution support, KPI reporting, and coordination with external partners and internal stakeholders.

What You Will Do

Responsibilities include documentation and product enablement, KPI reporting, stakeholder management, and cross-functional coordination.

Why It Might Be a Fit

A successful person in this role is structured and proactive, can translate complexity into clarity, and is comfortable working with internal teams and external partners.

Requirements

• 1–3 years’ experience in a coordination-heavy role
• Strong organisational skills and attention to detail
• Confidence using common tools (e.g., Jira/Azure DevOps, Confluence/SharePoint, Excel/Google Sheets, PowerPoint)
• Ability to communicate clearly in writing and in meetings
• Basic analytical capability: comfortable working with KPIs, trends, and simple business metrics

Benefits

• 25 days’ annual leave plus 8 bank holidays
• Option to buy or sell up to 5 days of annual leave annually
• Pension scheme with a minimum 3% employee contribution and up to 5% employer contribution
• Private Medical Insurance through Vitality with no excess payable by employees
• Life Insurance
• Access to the Gratitudes benefits platform
• Free access to LinkedIn Learning