As a Senior Technical Account Manager at CrowdStrike, you will be a trusted advisor and technical partner to our most strategic customers. This role requires a proactive mindset, a passion for cybersecurity, and the ability to navigate complex technical environments with confidence and care.
Requirements
- Serve as primary technical contact and augment our customer support teams
- Onboard new Elite Enterprise customers to the CrowdStrike platform
- Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices
- Research complex technical issues in a timely manner and follow up with recommendations and action plans
- Drive escalations with executive management and stakeholders
- Lead cross-functional groups to achieve resolution for any escalated issues
- Create knowledge content and systems to capture new learning for reuse throughout the company and user base
- Manage renewal risk and collaborate with sales executive teams to remediate and ensure a successful renewal and upsell of product across assigned territory
- Conduct and lead quarterly onsite briefings with customers and executive staff
- Participate in a corporate mentorship program
Benefits
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work CertifiedTM across the globe
To apply for this job please visit crowdstrike.wd5.myworkdayjobs.com.
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