Senior Manager, Customer Experience

The Senior Manager, Customer Experience role involves developing and maintaining relationships with key customers to improve their experience and drive sales growth, while maintaining customer advocacy. This position leads the company’s CX team, executes best practices, and increases retention to drive improvements across the company through the voice of the customer.

Requirements

• Develop and maintain relationships with key customers
• Support customers’ business strategy
• Drive business impact by building and scaling the CX team
• Manage escalated customer relationships efficiently
• Develop strategic priorities and translate customer needs into development and sales opportunities
• Proactively recommend enhancements to leadership to improve processes and support overall team objectives

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401(k) plan
• Paid time off