Customer Success Manager

Role Overview

As a Customer Success Manager at Tibersoft, you will be a strategic partner and trusted technical advisor who owns the client relationship end to end. You will combine deep expertise with curiosity, initiative, and strong business judgment to drive customer retention and long-term renewal success.

What You Will Do

Your core responsibilities will include owning strategic client accounts, leading executive business reviews, developing deep knowledge of client business objectives and challenges, identifying expansion opportunities, and building fluency with approved AI and automation tools.

Why It Might Be a Fit

You will be a naturally curious and proactive individual with sound judgment and the confidence to operate independently. You will have excellent communication skills across technical and executive audiences and be willing to adopt AI, automation, and new ways of working.

Requirements

• Bachelor’s degree
• 5+ years in SaaS, client success, consulting, analytics, trade promotion, or a related field
• Strong analytical, critical-thinking, and project-management skills
• Proven ability to manage strategic relationships and turn business needs into real solutions
• CPG Foodservice or Food Away From Home manufacturer experience required
• Trade promotion experience preferred
• ERP/TPM or BI experience preferred

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Retirement plan
• Paid time off
• Flexible work arrangements