Manager – Deal Desk

Role Overview

The Manager – Deal Desk will be responsible for managing day-to-day real estate operations and service delivery, ensuring operational excellence, SLA/KPI adherence, client satisfaction, financial performance, compliance, and continuous improvement across assigned real estate processes.

What You Will Do

The Manager – Deal Desk will lead day-to-day operations, monitor operational dashboards, drive timely resolution of performance issues, establish effective governance frameworks, and ensure business continuity, risk mitigation, and compliance with process controls and SOPs.

Why It Might Be a Fit

The ideal candidate will have 12-15+ years of experience in Operations Management, Service Delivery, Deal Desk Management, Project Management, or Commercial Real Estate Operations, and strong expertise in stakeholder management, performance management, process improvement, and change management.

Requirements

• 12-15+ years of experience in Operations Management, Service Delivery, Deal Desk Management, Project Management, or Commercial Real Estate Operations
• Proven people leadership experience managing large teams of 50-75+ FTEs
• Strong expertise in stakeholder management, performance management, process improvement, and change management
• Experience working with global stakeholders in GCC, Shared Services, GBS, BPO, or Captive Operations environments
• Proficiency in MS Excel, PowerPoint, Power BI/Tableau, ERP/CRM platforms, workflow tools, and automation technologies
• Strong understanding of automation, RPA, GenAI, process mining, data analytics, and intelligent automation solutions
• Excellent communication, problem-solving, decision-making, and strategic thinking skills
• Lean Six Sigma, PMP, Agile/Scrum, Change Management, or related certifications preferred
• MBA/PGDM or equivalent advanced qualification preferred

Benefits

• Flexible and agile work environment
• Career development and a promote from within culture
• Comprehensive employee benefits program
• Support and celebrate inclusive causes
• Embracing diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status

Tagged as: Deal Desk