Whatnot is a live shopping platform that allows users to buy, sell, and discover products. We’re a remote co-located team with hubs in the US, UK, Germany, Ireland, and Poland. As a Customer Experience Agent, you will be responsible for driving the best possible user experience through process improvement, order management, and problem solving.
Requirements
- 2+ years of Support experience handling email and/or chat services
- Understanding of Ecommerce and Marketplace operations
- Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
Benefits
- Generous Holiday and Time off Policy
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- Home office setup allowance
- Monthly allowance for cell phone and internet
- Care Benefits
- Monthly allowance for wellness
- Annual allowance towards Childcare
- Lifetime benefit for family planning
- Retirement; 401k offering for Traditional and Roth accounts in the US
- Pension plans internationally
- Monthly allowance to dogfood the app
- Parental Leave
To apply for this job please visit jobs.ashbyhq.com.
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