Join the Future of Commerce with Whatnot! As a Customer Experience Agent, you will be responsible for driving the best possible user experience through process improvement, order management, and problem solving. You will interact with buyers and sellers, resolve customer issues, and become an expert in the Whatnot product, processes, and systems.

Requirements

2+ years of support experience handling email and/or chat services
Weekend availability required
Fluent in English
Secondary language preferred (French, German, or Dutch)
Understanding of Ecommerce and Marketplace operations
Experience with Customer facing systems like Zendesk, Kustomer, or Intercom

Proactive problem-solver and process-improver

Benefits

Generous Holiday and Time off Policy
Health Insurance options including Medical, Dental, Vision
Work From Home Support
Home office setup allowance
Monthly allowance for cell phone and internet
Care benefits
Monthly allowance for wellness
Annual allowance towards Childcare
Lifetime benefit for family planning
Pension plans internationally
Monthly allowance to dogfood the app
Parental Leave (16 weeks of paid parental leave + one month gradual return to work)