Customer Experience Agent (German Speaking)

Join the Future of Commerce with Whatnot! As a Customer Experience Agent, you will be responsible for driving the best possible user experience through process improvement, order management, and problem solving.

Requirements

• 2+ years of support experience handling email and/or chat services
• Weekend availability required
• Fluent in English and German, with a deep understanding of the DACH market
• Understanding of Ecommerce and Marketplace operations
• Experience with Customer facing systems like Zendesk, Kustomer, or Intercom
• Proactive problem-solver and process-improver
• Bachelor’s degree preferred
• Previous start-up experience is a plus

Benefits

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave