CX Operations & Systems Manager

We’re looking for a CX Operations & Systems Manager to join our growing Revenue Operations organization. The ideal candidate will be data-savvy, comfortable working with customer-facing systems, and able to communicate complex analyses in simple, actionable terms.

Requirements

• 3-5 years of experience in Revenue Operations, CX Operations, or Analytics roles within a SaaS environment
• Familiarity with customer-facing systems like Salesforce, Zendesk, Planhat, or Gainsight
• Proficiency in SQL (comfortable querying large datasets and joining tables)
• A strong understanding of SaaS metrics — churn, retention, ARR, NRR, CSAT, etc.
• Experience partnering cross-functionally with data, operations, and customer-facing teams

Benefits

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 weeks paid parental leave
• Unlimited PTO
• Stipends for remote work and wellness
• Professional development budget
• More

Tagged as: Gainsight, Salesforce, SQL