CVS Health is building a world of health around every individual and seeking a Customer Service New Business Operations professional to create emotional connections with members and champion their best health.
Requirements
- Creates an emotional connection with members by understanding and engaging them to the fullest
- Anticipates customer needs and provides related information to answer unasked questions
- Explains member’s rights and responsibilities in accordance with contract
- Processes claim referrals, new claim handoffs, nurse reviews, complaints, and appeals via target system
- Educates providers on self-service options and assists with credentialing and re-credentialing issues
Benefits
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources
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