Role Overview
We are looking for an experienced Senior Customer Success Associate/ Customer Success Manager to join our team in Singapore. The successful candidate will be based in our office in Singapore and will work closely with our regional and global teams to build strong relationships with clients, coordinate with internal departments, and deliver impactful presentations to executive and board-level stakeholders.
What You Will Do
The daily tasks will involve partnering with luxury and premium brands to transform and drive business impact through customer experience, maintaining and nurturing client portfolios, taking full ownership of projects, collaborating with international teams, managing entire accounts, and delivering presentations to C-level executives.
Why It Might Be a Fit
The ideal candidate will have a passion for the luxury industry and customer experience, strong organizational skills, experience in a client-facing role, and a bachelor’s or master’s degree in administration, Business, Management, or a related field.
Requirements
- Experience in a client-facing role
- Experience in a service excellence environment
- Fluency in English (verbal and written)
- Fluency in Mandarin is a strong advantage
- A bachelor’s or master’s degree in administration, Business, Management, or a related field
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Retirement plan
- Paid time off
- Wellness program
To apply for this job please visit jobs.workable.com.
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