Thought Leadership & Market Intelligence Lead – Luxury

Role Overview

The Thought Leadership & Market Intelligence Lead will lead CXG’s Thought Leadership and Market Intelligence functions, defining the topics on which CXG should have a distinctive and credible point of view, turning CXG’s proprietary data, expertise, and market knowledge into original external content, and positioning the company ahead of emerging developments in customer experience, luxury, and its priority verticals.

What You Will Do

The role involves researching, analysing, writing, and producing content, managing a Market Intelligence team member, and ensuring that every publication presents a recognisable CXG angle rather than simply reporting market developments or repeating established industry views.

Why It Might Be a Fit

The ideal candidate will have 12 years of experience developing thought leadership, editorial content, or insight-led communications in a consulting, research, customer experience, retail, or luxury environment, with excellent English writing and editing skills, strong research and analytical skills, and sound knowledge of luxury, retail, and customer experience.

Requirements

• 12 years of experience developing thought leadership, editorial content, or insight-led communications in a consulting, research, customer experience, retail, or luxury environment
• Excellent English writing and editing skills
• Strong research and analytical skills
• Sound knowledge of luxury, retail, and customer experience
• Ability to interview senior experts, challenge ideas constructively, and turn specialist knowledge into accessible, credible content

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness programs
• Visa sponsorship
• Relocation assistance