Customer Experience Specialist

Role Overview

CyberVadis is seeking a dedicated Customer Experience Specialist to join their growing team. The role involves managing a portfolio of rated companies, coordinating content and community initiatives, and delivering exceptional customer support.

What You Will Do

Deliver customer support via email, phone, and live chat, own a dedicated portfolio of accounts, guide clients in navigating the platform, and investigate and resolve customer issues efficiently.

Why It Might Be a Fit

The ideal candidate is passionate about customer service, has excellent communication skills, and is comfortable coordinating several stakeholders and projects at once.

Requirements

• Proven experience (2+ years) in a customer support / customer success role, preferably in a technology environment
• Strong organizational skills, with experience coordinating projects or events
• A customer-centric mindset and strong problem-solving abilities
• Excellent communication skills, both written and verbal, with the ability to adapt tone across formats and channels
• AI Enthusiast: You are highly motivated by the potential of artificial intelligence and eager to experiment with new technologies
• Ability to work independently and manage several ongoing initiatives (support and content/campaigns) at once
• Multilingual skills: Proficient French and English are mandatory, other languages would be a plus

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa sponsorship available
• Relocation assistance