Role Overview
The Senior Specialist, Product Operations – Logistics Service will tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. The role will directly improve experiences for riders, end customers, and merchants across the globe.
What You Will Do
Contribute to improving customer retention and resolving post-delivery issues, run analyses on customer behavior, product usage, and issue resolution patterns, and collaborate closely with product managers, analytics teams, and data scientists.
Why It Might Be a Fit
The ideal candidate will have strong analytical and problem-solving skills, be self-driven and communicative, and have experience in a similar large scale tech or e-commerce environment.
Requirements
- 4+ years of relevant experience in a consulting or tech company, working in functions like product operations, user retention, pricing or revenue management
- Bachelor’s degree in a quantitative subject
- Strong analytical and problem-solving skills
- Experience using AI tools and strong hands on knowledge of reporting tools (Tableau or Looker Studio) & SQL
Benefits
- 27 days holiday with an extra day on 2nd and 3rd year of service
- €1,000 Educational Budget
- Language Courses
- Parental Support
- Access to the Udemy Business platform
- Health Checkups
- Meditation & Gym
- Employee Share Purchase Plan
- Sabbatical Bank
- Public Transportation Ticket Discount
- Life & Accident Insurance
- Corporate Pension Plan
- Digital Meal Vouchers and Food Vouchers
To apply for this job please visit jobs.smartrecruiters.com.
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