Director | Customer Experience | Hyderabad | Customer Strategy & Design

The Director is responsible for end-to-end ownership of client relationships, service delivery governance, and commercial performance for assigned contact center outsourcing programs.

Requirements

• Act as the primary executive point of contact for client stakeholders
• Build and maintain strong, long-term client partnerships
• Ensure delivery of KPIs, SLAs, and quality benchmarks across programs
• Own P&L for assigned accounts, including revenue, cost, and margin performance
• Collaborate with Operations, WFM, Training, and Quality teams to ensure optimal delivery

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health insurance