Customer Experience Manager

Role Overview

The team is about attesting to accomplishments and challenges, helping to assure strong foundations for future aspirations. Deloitte exemplifies the what, how, and why of change so you’re always ready to act ahead.

What You Will Do

The role will operate within Conversational Banking / Contact Center Tramsformation (CCT) program, supporting the transformation of customer interactions across digital, AI-enabled, and assisted channels.

Why It Might Be a Fit

The role requires 9 to 12 years of experience and will work closely with Technology, Digital, Operations, Risk, Compliance, Data Privacy, and Governance teams to embed assurance from programme inception through delivery and implementation.

Requirements

• Establish Assurance Requirements and Framework (CCT Context)
• Early Risk & Control Identification (Conversational Banking Focus)
• Governance Structures and Forums
• Assurance Plan Development
• Control Design Challenge

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Life insurance
• Retirement plan
• Paid holidays
• Paid time off
• Flexible working hours