Director – Revenue Operations

Role Overview

The Director – Revenue Operations leads the commercial operating system across Sales, Marketing, and Customer Service, connecting commercial strategy with execution by owning CRM strategy, data governance, revenue processes, reporting, user enablement, and the broader commercial technology ecosystem.

What You Will Do

The role involves data ownership and governance, revenue processes and commercial systems, adoption, training, and user enablement, reporting, analytics, and insights, and cross-functional leadership.

Why It Might Be a Fit

The ideal candidate combines hands-on CRM and data expertise, strong knowledge of sales and revenue processes, the ability to influence behavior and reinforce accountability, and experience leading system, reporting, training, and process improvements.

Requirements

• Bachelor’s degree in Business, Operations, Information Systems, Data Analytics, Marketing, Finance, or a related discipline
• Five or more years of progressive experience in Revenue Operations, Sales Operations, Commercial Operations, CRM management, or a related function
• Experience owning or supporting a CRM platform such as Zoho, Salesforce, Microsoft Dynamics 365, HubSpot, or comparable
• Hands-on experience with data governance, data cleansing, deduplication, and quality monitoring
• Strong understanding of sales processes, opportunity and pipeline management, forecasting, and account management
• Ability to translate business needs into system, reporting, and process solutions
• Experience improving CRM adoption, developing dashboards and documentation, and delivering user training
• Ability to lead cross-functional initiatives and influence stakeholders without direct authority
• Strong analytical, organizational, communication, project-management, and problem-solving skills
• Ability to operate strategically while working directly with data, systems, and users

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Retirement plan
• Paid time off
• Paid holidays
• Life insurance
• Disability insurance