Customer Success Manager – T Cloud Public (REF5424C)

We are looking for a motivated and customer-focused Customer Success Manager to join our T Cloud Public Marketplace team. You will manage and enhance the entire customer journey, supporting both marketplace consumers and partners.

Requirements

• Familiarity with Hyperscalers (AWS, Amazon, GCP)
• Minimum 3 years of experience in a similar role
• Basic understanding of IT Service Management (ITSM) tools, preferably ServiceNow or similar.
• Familiarity with documentation and project management tools like Confluence and Jira.
• ITIL Certification
• Strong communication skills in English both verbal and written.
• Customer-oriented mindset with problem-solving capabilities.
• Ability to collaborate effectively with multiple teams and stakeholders.
• Proactive attitude and eagerness to learn and grow within the role.