We are a trusted technology partner specializing in software development and more, looking for a customer success manager to lead the customer success team and drive adoption and outcomes for our clients.
Requirements
- Manage a set of named customers and drive adoption and outcomes leading to renewals, expansion, and advocacy
- Provide best-in-class responsiveness and create an experience for the client in which they feel confident getting to a resolution
- Gather customer feedback to inform our sales process and product roadmap
- Provide ongoing technical and product support to customers
- Own the customer contract and renewal process
- Maintain a cadence of communicating with customers about their adoption trends, usage, and business plans
- Identify opportunities for customers to act as Impartner advocates
- Collaborate closely with the Sales team to support expansion opportunities
Benefits
- Life insurance
- Employee assistance program
- Flexible hours
- Health and wellness initiatives
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