Customer Success Manager

Role Overview

As a Customer Success Manager, you will ensure customers derive maximum value from DexoryView, acting as a strategic advisor and relationship manager for key clients. You’ll engage stakeholders across warehouse, operations, and leadership teams to interpret insights generated by DexoryView, helping teams unlock the full value of their data.

What You Will Do

Lead customer onboarding, develop strong relationships with stakeholders, deliver customer training and workshops, create Success Plans, monitor account health, own customer renewals and upsell opportunities, and collaborate with cross-functional teams.

Why It Might Be a Fit

This role requires a customer-first mindset, commercial insight, and ability to drive long-term relationships. You’ll work with data-driven insights, interpret high-level warehouse or operational metrics, and travel frequently across the UK and Europe to support client relationships.

Requirements

• Proven experience in a Customer Success, Solutions Engineer, or Commercial post-sales role, ideally within a SaaS or data-driven technology company
• Strong commercial acumen with a track record of driving renewals, expansions, and long-term account growth
• Excellent communication and presentation skills, capable of engaging technical and non-technical stakeholders
• Comfort working with data-driven insights – able to interpret and explain high-level warehouse or operational metrics and trends
• Experience in delivering onboarding, training, and customer-facing workshops, both in person and virtually
• Highly proactive, organised, and able to manage multiple client relationships and priorities simultaneously
• Willingness to travel frequently across the UK and Europe to support client relationships (estimated 1+ day/week)

Benefits

• Private healthcare via Bupa with 24/7 medical helpline
• Life insurance
• Income protection
• Pension: 4+% employee with option to opt into salary exchange, 5% employer
• Employee Assistance Programme – mental wellbeing, financial and legal advice/support
• 25 holidays per year
• Full meals onsite in Wallingford
• Fun team events on and offsite, snacks of all kinds in the office