Senior Analyst, Commercial Customer Experience

Role Overview

The Senior Analyst, Commercial Customer Experience will drive customer satisfaction through service excellence, managing excellent business partnering with customers and internal teams. The role will involve managing orders, customer queries, and providing insight and analysis to markets.

What You Will Do

The role will involve managing phone orders, customer initiated order amendments, and updating customer contact details and knowledge books. The Senior Analyst will also manage strong relationships with customers, internal teams, and process excellence teams.

Why It Might Be a Fit

The ideal candidate will have excellent customer service skills, language skills, and experience working with customers and internal teams. The role requires a proactive, solution-focused mindset and a positive ‘can do’ attitude.

Requirements

• Excellent customer service attitude
• Excellent interpersonal and communication skills
• Fluent language skills
• Solid English language skills
• College or university degree
• Financial knowledge
• Commercial Experience process knowledge and working experience
• Good knowledge of internal and external business partners
• Excellent product knowledge
• Good MS Office knowledge

Benefits

• Highly competitive Rewards and Benefits package
• Flexible working options
• Opportunity to contribute, make an impact, and play a part in making life’s moments mean a little more