Social Media Operations Manager

Join Diageo as a Social Media Operations Manager to manage social media platforms in Europe, focusing on owned channels and influencing strategic initiatives. The role requires strong collaboration, strategic planning, and execution to ensure Diageo’s social media excellence. As a key stakeholder, you’ll lead the roadmap of consolidating local handles to global handles across all META accounts in Europe and collaborate with the global Ops team to prioritize the META consolidation roadmap. You’ll also provide guidance and validation to brand teams on influencer collaborations, maintain oversight on influencer collaborations, and ensure 100% compliance from agencies on EU markets usage of Sprinklr for social media activation.

Requirements

• 7-10 years of social media account management with a focus on owned channels and community management.
• Experience and capabilities of using Sprinklr and Traacker.
• Strong analytical abilities to interpret performance metrics and derive actionable insights.
• Excellent communication skills to effectively liaise with marketing stakeholders across Europe.
• Experience in leading initiatives that align with strategic goals, such as Project Ichnite’s optimization efforts.
• Understanding of cultural trends and the ability to engage authentically within diverse communities.
• Flexibility to adapt strategies based on evolving market dynamics and consumer behaviors.
• Experience in people management
• Fluency in English

Benefits

• Flexible working arrangements
• Diverse and inclusive work environment
• Opportunities for career growth and development