CX Product Operations Analyst

We are looking for a highly analytical and data-driven analyst to support the CX channel operations team in shaping user experience and access support. The role will focus on the Mexico Fintech business, analyzing CX channel performance, and optimizing Help Center content and self-service experiences.

Requirements

• Analyze CX channel performance and user behavior to support the generation of actionable insights.
• Support the optimization of Help Center content and self-service experiences, including content writing, feature improvement requests, and benchmarking.
• Configure and maintain channel logic, flows, and basic automation rules under established guidelines.
• Track OKRs and key performance metrics to monitor impact and identify improvement opportunities.
• Collaborate with cross-functional stakeholders to understand business needs and support scalable channel solutions.