Premium Customer Success Manager

Role Overview

As a Customer Success Manager, you will manage some of DigiCert’s largest Enterprise PKI, IOT and TLS clients, building and maintaining strong relationships, and ensuring client needs and objectives are met through proactive communication and cross-functional collaboration.

What You Will Do

Understand and articulate a customer’s business objectives, develop and proactively manage strong relationships, present customer business reviews, monitor service renewals, and provide expert level escalation management techniques.

Why It Might Be a Fit

The ideal candidate will be adept at managing multiple accounts, resolving issues quickly, identifying opportunities to drive growth and enhance client satisfaction, and have a customer-centric mindset with a focus on delivering exceptional service and understanding client needs.

Requirements

• 2+ years customer success/relationship/account management experience in the Digital Security, SaaS or Software sector
• Previous experience with Sales Engineering, Customer Service, or other customer-facing roles
• Previous experience with project management / PMP, CAPM, or other Project Management certification
• Experience with CRM tools such as MS Office Suite and Salesforce
• Demonstrable ability to work well in a fast-paced, challenging environment as part of a dynamic team of professionals
• Ability to analyse complex situations and work cross-functionally towards a solution
• Strong organizational skills and very detail oriented, with experience developing and maintaining best practices
• Experience working with enterprise customers, with the ability to diffuse complex customer challenges
• Customer Centric mindset, with a focus on delivering exceptional service and understanding client needs
• Excellent written and verbal communications skills

Benefits

• Competitive compensation and comprehensive benefits package
• Generous paid time off, including holidays and additional leave options
• Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
• Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
• Employee Assistance Program with 24/7 confidential support for employees and their families
• Education assistance and professional development opportunities
• Access to LinkedIn Learning and continuous learning resources
• Employee referral bonus program and additional company perks and discounts
• Business travel insurance and global employee support programs