Senior Customer Success Manager

Role Overview

Shape the experience of demanding digital customers, ensuring flawless service delivery and proactive issue management. Drive operational excellence and innovation while fostering long-term customer trust and retention.

What You Will Do

Own the full customer lifecycle, deliver exceptional service, and manage complex customer relationships. Collaborate across internal teams to streamline service delivery and proactively identify and mitigate risks.

Why It Might Be a Fit

This role requires strong technical understanding, exceptional communication and interpersonal skills, and the ability to influence and negotiate within matrixed organizations.

Requirements

• Bachelor’s degree in Business, IT, Engineering, or equivalent experience
• Minimum five years’ experience managing demanding, complex customer accounts
• Strong technical understanding of data center infrastructure and IT environments
• Exceptional communication and interpersonal skills
• Ability to influence and negotiate within matrixed organizations
• Fluent English skills and basic German skills

Benefits

• Open-door culture
• Structured onboarding program
• Personal growth opportunities
• Flexible working arrangements
• Above-standard pension contributions
• Mobile phone allowance
• Commuting support
• Comprehensive insurance coverage
• Employee discount programs
• Free drinks
• Fresh fruit
• Regular team events