E-Reputation & Customer Experience Executive

Role Overview

Digital Virgo is looking for a motivated E-Reputation & Customer Experience Executive to support customer care activities and improve customer experience across services and digital channels.

What You Will Do

Monitor customer comments, respond to enquiries, escalate complex issues, support quality monitoring, review dissatisfied-customer calls, and track customer experience KPIs.

Why It Might Be a Fit

Ideal for someone at the beginning of their career who is organized, comfortable with digital tools, and interested in customer experience and new technologies.

Requirements

• Bachelor’s degree in Business, Marketing, Communications, or a related field
• Up to two years of experience in customer care, customer experience, or a related area
• Fluent in written and spoken Arabic and English; French is a plus
• Comfortable using Microsoft Office, especially Excel and PowerPoint
• Good communication and problem-solving skills
• Organised, reliable, and attentive to detail
• Curious, proactive, and willing to learn
• Comfortable working in a fast-paced environment and meeting deadlines