Sales Operations Manager

About DNAnexus

DNAnexus is the enterprise platform for precision health. We are on a mission to accelerate the development, approval and delivery of personalized treatments.

Building on 15 years of bioinformatics innovation and genomics expertise, DNAnexus provides the cloud platform that centralizes and enriches multimodal omics data, supports an extensive suite of informatics use cases, and allows secure collaboration across the care continuum. DNAnexus powers a connected ecosystem trusted by the world’s precision health leaders. This flexible ecosystem makes omics and real-world data accessible, actionable, and secure, while unlocking insights that improve patient lives.

About the Role

We’re looking for a hands-on Revenue/Sales Operations Manager who owns Salesforce operations to deal desk execution to pipeline analytics. You’ll be part of a team that is the connective tissue between Sales, Finance and GTM leadership, keeping the revenue process clean, efficient and data-driven.

Salesforce Responsibilities

• Work with our internal and external team to update workflow rules, flows and process builder.
• Partner with teams using Salesforce to manage integrations and connected apps.
• Manage data quality, deduplication and governance
• Onboard reps to SFDC best practices
• Identify any workflow bottlenecks and fix them.

Deal Desk Responsibilities

• Manage non-standard deal approvals
• Enforce pricing and delegation policies
• Partner with sales on deal structures while holding company target as the goal post
• Own CPQ process and quote accuracy
• Work with Professional Services team, Finance, and Legal on contracts.

Reporting & Analytics Responsibilities

• Must know how to build and maintain SFDC dashboards and reports.
• Monthly/quarterly pipeline forecast & funnel related reporting
• Upkeep data integrity
• Ad hoc reportings for corporate scorecards.

Required Qualifications

• Minimum 2-4 years in Rev Ops, Sales Ops, or a closely related operational role
• Deep fluency in SFDC: flows, workflows, validation rules, customer objects, report & dashboards
• Experience in running a deal desk or supporting deal approvals in B2B sales environment
• Strong analytical skills – comfortable in Excel/Sheets and can build reports
• Familiarity with any other systems that integrate with Salesforce (e.g. Hubspot, Vitaly, Tableau, etc.)

You’ll Thrive Here If You

• Thrive in the chaos of a startup-like environment and aren’t above rolling up your sleeves to do whatever the team needs to win.
• Love solving problems. You genuinely enjoy untangling complex problems.
• Can context-switch between a deal escalation and a salesforce flow in the same afternoon
• Have a sixth sense for data. You will hunt down the data that maybe skewing the analytics.
• Don’t need someone looking over your shoulder; you take directions well, then run with it. Uphold high standards for yourself, for the team you support & seek to grow.
• Are thick as thieves with your team: you show up for them, they show up for you, and when things go wrong, you’re the first to own it, not explain it away.
• Know your blind spots and aren’t too proud to ask for help. You see leaning on your team as a strength (a win) and not a weakness.

Compensation & Benefits

The annual base salary for this position is $145,000 – $150,000 with an additional annual bonus component. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, flexible paid time off, 12 weeks of paid parental leave, and national holidays paid.

About the Company

Headquartered in Mountain View, California, with over 220 team members across the United States and Europe, DNAnexus is experiencing rapid growth and market adoption. With the support of leading investors including Google Ventures and Blackstone, and trusted by hundreds of the world’s biomedical leaders, the company is at the innovative forefront with our precision health data cloud to drive scientific breakthroughs.