Sales Operations Lead

About the Role

Doctolib is seeking a Sales Operations Lead (x/f/m) for our Berlin location, starting immediately. Doctolib is in a dynamic growth phase. Our mission is to accelerate this growth further. As a Sales Operations Lead, you will work closely with Sales Leadership, develop our sales strategy, and use AI strategically to make our sellers’ work more productive. You are close to the pulse of the sales organization while bringing structure, analysis, and strategic clarity. This way, you contribute significantly to our mission of improving healthcare for everyone.

Your Responsibilities

• Strategic Steering & Growth Potential: You identify growth potential for the German sales organization, define the strategic direction together with Sales Leadership, and ensure cross-functional implementation through close collaboration between departments.
• Reporting Structures & Performance Management: You build appropriate reporting structures (e.g., via Metabase, Salesforce, Tableau) that ensure successful management of the Sales Team — from operational daily business to strategic review with Sales Leadership.
• Data-Driven Insights & Decisions: You use data to question what exists. You draw the right conclusions from your analyses and derive improvement potential that you implement in a cross-functional setup.
• AI as a Lever for Operational Excellence: You examine current requirements and question how you can optimize and automate existing business processes through AI — with direct, tangible impact on the daily business of our sellers.
• Stakeholder Partnership at Leadership Level: You work hand in hand with Sales Leadership, VP Customer, and Product Marketing Leadership Team — and translate their requirements into concrete initiatives on the Sales Operations roadmap.

Your Profile

To be part of our team, you bring the following:

• At least 4-6 years of relevant professional experience, ideally including experience from strategic consulting (Consulting), as well as experience in sales-related environments such as Sales Operations or Sales Performance
• Strong analytical and data-driven thinking — you draw the right conclusions from complex data and translate them into clear recommendations for action
• Solid AI knowledge or AI fluency — you have already conceived, built, and successfully brought AI-supported workflows or agents into production
• Confident handling of reporting and analysis tools such as Excel as well as routine in creating decision-relevant reports
• Demonstrable experience in stakeholder management and cross-functional collaboration
• You speak German at C2 level and English at C1 level

Particularly Interesting for Us

• Work experience in a dynamic scale-up environment
• Knowledge of Tableau & Metabase
• Knowledge of Salesforce and/or HubSpot

What We Offer

• A Doctolib-sponsored Germany ticket if you work from the office or in hybrid mode
• Corporate health insurance with great additional benefits
• 28 vacation days + 1 day additional for each full employment calendar year (max. 30 days)
• Participation in Doctolib’s long-term employee participation program DoctoGrowth
• The opportunity to work up to 10 days per year from abroad
• Corporate pension provision (bAV) with an employer contribution of 40% (15% during probation period)
• The Doctolib Parent Care Program, which includes one month of additional parental leave and much more
• Free mental health and coaching sessions through an external partner
• In addition to healthy snacks and a regular breakfast buffet, we offer meal vouchers
• A subsidized sports offer with our partner Urban Sports Club
• For caregivers and employees with disabilities, there is an offer that includes more flexible working hours, additional leave for medical reasons, and psychological support

Interview Process

• Interview with Talent
• Hiring Manager Interview
• Peer Interview
• Case Study on Site
• References
• Offer

Job Details

• Permanent Employment
• Full-time
• Work Location: Berlin (mandatory)
• Start Date: ASAP
• Hybrid (2 days work from home / week)