CRM Manager

Role Overview

The CRM Manager supports loyalty and e-commerce initiatives across North America by developing, executing, and optimizing CRM strategies that drive customer engagement, retention, repeat purchase behavior, and long-term customer value.

What You Will Do

Develops and executes CRM strategies, builds and deploys CRM campaigns, and maps and optimizes the end-to-end member lifecycle.

Why It Might Be a Fit

Strong business acumen, demonstrated history of leveraging customer insights and analytics, and ability to build and maintain collaborative relationships across business, marketing, technology, analytics, and operational teams.

Requirements

• 5+ years of experience in CRM, lifecycle marketing, retention marketing, loyalty programs, e-commerce, or digital marketing
• Bachelor’s degree in marketing, Business, Communications, Analytics, or a related field
• Strong business acumen, project management, communication, stakeholder management, and cross-functional collaboration skills

Benefits

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• 401(k) retirement plan
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus

Tagged as: Project Management