Role Overview
The Customer Success Manager will serve as the voice of the customer within Eaton, driving an exceptional customer experience while supporting business growth through proactive collaboration, advocacy, and problem resolution.
What You Will Do
Manage overall customer support relationships, resolve customer escalations, and ensure customers realize maximum value from Eaton solutions.
Why It Might Be a Fit
The ideal candidate will have strong customer relationship and stakeholder management skills, a proactive and collaborative approach, and fluency in German and English.
Requirements
- Bachelor’s degree in Business, Engineering, Supply Chain, Customer Experience, or a related field
- Several years of experience in Customer Success, Customer Service, Account Management, Operations, or a similar customer-facing role
- SAP experience required; experience with Salesforce and CPQ tools preferred
- Analytical mindset with the ability to interpret customer trends and metrics
- Fluency in German and English is essential
Benefits
- Attractive employment conditions under the Austrian Electrical and Electronics Industry Collective Agreement (FEEI)
- Flexible working hours with a flextime model
- Extensive learning and development opportunities, including access to Eaton University
- Structured career development, clear growth plans, and a comprehensive onboarding program
- Additional employee benefits, including health-related subsidies, discounts, and special offers
- Christmas shopping vouchers and employee purchasing programs
To apply for this job please visit eaton.eightfold.ai.
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