The Customer Success Manager role at ECFX involves ensuring clients achieve maximum value from the company’s products and services. The role requires a blend of client relationship management, technical support, and proactive problem-solving to drive customer satisfaction and retention.
Requirements
- Bachelor’s degree in Business, Information Technology, or a related field
- 2+ years of successful docketing or legal software support experience
- Working knowledge of the legal technology ecosystem
- Strong client-facing communication skills
- Demonstrated ability to lead cross-functional teams and manage multiple concurrent projects
- Excellent requirements-gathering and analytical skills
Benefits
- Comprehensive Coverage: Enjoy a suite of insurance options covering health, dental, vision, and life
- Discretionary Time Off: We recognize the importance of maintaining a healthy work-life balance
- Employee Stock Options/401K: Opportunity to participate in the company stock option and 401K plan
To apply for this job please visit jobs.workable.com.
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