Product Operations Specialist

Role Overview

The Product Operations Specialist will play a key role in ensuring that products are operationally ready, insight-driven, and continuously improving. This role is ideal for someone who thrives in ambiguity, enjoys connecting dots across teams, and is motivated by improving how products are built and delivered.

What You Will Do

The role involves working closely with colleagues from Product, Design, Engineering, and frontline teams to translate user needs into actionable insights and scalable solutions. Key responsibilities include ensuring products and features are operationally ready for launch, establishing and maintaining structured feedback loops, and synthesising data from multiple sources.

Why It Might Be a Fit

The ideal candidate is a structured problem-solver who can bring clarity to ambiguous situations, comfortable working across teams and navigating different perspectives, and able to connect operational details to broader product and user outcomes.

Requirements

• 2–5 years of experience in Product Operations, Operations, CX, or similar roles within a product or tech environment
• Experience working cross-functionally with Product, Engineering, Design, and/or Operations teams
• Data-informed, with familiarity in using dashboards, reporting tools, or basic querying (e.g. SQL) to derive insights
• Strong organisational and stakeholder management skills, with the ability to manage multiple workstreams and drive outcomes independently
• Experience working with operational systems (e.g. CRM or ticketing tools such as Zendesk, Salesforce) and structured processes
• Able to collaborate effectively with engineering teams, with the ability to understand and communicate technical concepts clearly
• Comfortable using operational data (e.g. logs, metrics, system signals) to investigate issues and support problem-solving