Customer Experience Supervisor

Role Overview

Follow the entire customer journey, identifying areas for improvement and potential opportunities for new strategies to be adopted.

What You Will Do

Map and build customer relationship journeys with dentists from the credencia network and beneficiaries of partner plans, support operational teams in actions related to customer experience, and promote technological improvement by benchmarking with market companies.

Why It Might Be a Fit

Seek improvements in evaluated processes in our NPS and follow up with reports to the relationship team.

Requirements

• Complete Superior in Administration, Psychology, Marketing, or related areas
• Intermediate Knowledge: CRM System
• Intermediate Knowledge: Customer Experience Indicators (NPS and Reclame Aqui)
• Advanced Knowledge: Excel and Power Point
• Advanced Knowledge: Customer Journey Mapping