Customer Experience Manager – Dan Murphy’s Epping

Role Overview

As a Customer Experience Manager, you’ll lead a team to deliver a world-class customer experience, promoting customer loyalty and contributing to revenue growth. You’ll motivate and lead your team to invest in education and dream big about their careers.

What You Will Do

You’ll lead in-store tasks, deliver regular coaching and mentoring to store teams, and inspire them to continuously improve. You’ll create an environment that enables team members to come as they are, understanding their community and utilizing customer feedback in decision-making.

Why It Might Be a Fit

You’ll be passionate about people development, motivating others to dream big and reach their potential. You’ll use initiative and intuition to understand your team and inspire them to make a difference for each other and customers.

Requirements

• initiative and intuition to understand your team
• passion for people development
• ability to motivate others to dream big and reach their potential
• forward thinking in decision-making
• ability to bring energy to those around you
• authentic self
• ability to do the right thing for your team, customers, and community

Benefits

• exclusive discount card for Dan Murphy’s, BWS, and other Endeavour Group brands
• discounts at Woolies supermarkets and BIG W through partnership with Woolworths
• Endeavour Wellbeing Support, Employee Assistance Program
• career growth opportunities within Dan Murphy’s and the wider Endeavour Group network