Sr. Partner Success Manager, Technology Partners

Role Overview

As Partner Success Manager, Technology Partners, you will own a portfolio of Engine’s technology and distribution partner relationships, responsible for partner health, integration performance, and revenue growth.

What You Will Do

You will monitor integration and API health, own content quality, lead incident escalation, onboard and activate new connectivity sources, grow revenue through partners, and run the partner cadence.

Why It Might Be a Fit

We’re looking for someone with 6+ years of experience in technical account management, partner or integration management, solutions or implementation roles, or a similar partner-facing role at a travel technology, API, or platform business.

Requirements

• 6+ years of experience in technical account management, partner or integration management, solutions or implementation roles, or a similar partner-facing role at a travel technology, API, or platform business
• Working technical fluency: comfortable reading API documentation, inspecting XML and JSON requests and responses, reviewing logs, and testing calls with tools like Postman
• A working understanding of travel distribution architecture: how content moves between suppliers, CRS, channel managers, switches, GDSs, OTAs, and aggregators, and where it tends to break
• Commercial account management instincts: you connect integration performance to revenue, find growth opportunities, and make a data-backed case for them
• A track record of resolving complex, multi-party technical issues through structured triage, clear ownership, and disciplined follow-through
• Strong organizational and project management skills, so you can manage several partner workstreams, incidents, and onboardings at the same time without dropping anything
• Clear, professional written and verbal communication with both technical and commercial audiences, including partner executives
• Comfortable using AI and modern tools to streamline workflows, speed up diagnosis, and operate well in a fast-moving environment

Benefits

• Competitive base pay tied to role and experience
• Equity for all employees
• Bonuses or commissions for some roles
• Dental insurance
• Vision insurance
• Other benefits (check out our full list at engine.com/culture)

Tagged as: Project Management