Customer Success Manager, Italy

Role Overview

Manage a portfolio of customers in the Italian and English-speaking market, ensuring they remain successful and engaged with Enginy. Proactively manage accounts to minimize churn and secure renewals, and build strong relationships with key stakeholders.

What You Will Do

Maintain accurate CRM data, health scores, and renewal timelines, use product usage and feedback to manage account health, and onboard new clients.

Why It Might Be a Fit

Proficiency in Italian and English, 2–5 years experience in Customer Success or Account Management in B2B SaaS, strong communication and relationship-building skills, and a proactive and ownership-driven mindset.

Requirements

• Proficiency in Italian and English
• 2–5 years experience in Customer Success or Account Management in B2B SaaS
• Strong communication and relationship-building skills
• Proactive and ownership-driven mindset
• Comfortable using CRM and customer success tools

Benefits

• Competitive salary tailored to your experience
• Enticing performance bonuses
• Flexible remuneration through Cobee
• Pension Plan through Arca
• Short Fridays all year round
• Extra days of vacation for your birthday and Geneversary
• Yearly Work From Home allowance
• Full Work From Anywhere weeks during August & End of the year
• Discount on a premium gym
• Free fresh fruit every day
• Discount at a beachfront cafe
• Beachfront office with stunning sea views
• Direct beach access
• Continuous learning
• Career growth opportunities
• Team gatherings and celebrations
• Collaborative culture