Customer Experience Representative

Role Overview

The Customer Experience Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers.

What You Will Do

Meet and greet customers, provide customer service, answer incoming calls, place outgoing calls, assist with vehicle condition assessment, and notify management of customer or vehicle problems.

Why It Might Be a Fit

Must be able to work a full-time (40 hour/week) CLOSING shift schedule, 4pm-close, including weekends and holidays, with days off on weekdays.

Requirements

• Must be at least 18 years old
• High School Diploma or G.E.D. required
• Must have a minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
• A minimum of basic level experience and understanding of a PC and Microsoft Office Products required
• Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related convictions on driving record in the past 5 years
• Must be able to understand, read, write and speak English
• Must be willing to work near Sanford Airport
• Must be willing to accept pay of $20.00 /hour ($20.50 / hour after 4pm) plus monthly customer service based bonus incentives

Benefits

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development