Senior Customer Success Manager [London]

EnterpriseAlumni is hiring a Senior Customer Success Manager to own a portfolio of strategic enterprise accounts. The role requires a commercial mindset, experience managing senior stakeholder relationships, and a proven track record of owning NRR, gross retention, and expansion for a portfolio of enterprise accounts.

Requirements

• 5+ years in B2B SaaS Customer Success, Account Management, or Partnerships.
• Proven track record owning NRR, gross retention, and expansion for a portfolio of enterprise accounts.
• Experience managing senior stakeholder relationships at complex, multi-stakeholder organisations.
• Commercial mindset: comfortable owning renewal forecasting, expansion pipeline, and account risk for your book of business.
• Clear, confident communicator capable of running strategic conversations at VP and C-suite level.
• Familiarity with regulated industries or environments with high expectations around data, security, and compliance.

Benefits

• Competitive compensation
• Long-term upside
• Remote work option
• Opportunity to work with sophisticated enterprise customers
• Influence on customer outcomes, product direction, and company growth