ICT Account Manager & Service Technician

Role Overview

This role drives sales growth and market expansion across assigned regions by managing customer relationships, executing sales and merchandising strategies, and acquiring new retail partners. It is responsible for increasing revenue, negotiating retail contracts, and supporting system installations in new locations, while using market insights to identify growth opportunities. The role also includes hands-on responsibilities as a service technician, providing POS system support and troubleshooting to ensure seamless customer operations.

What You Will Do

Manage and grow relationships with existing and prospective clients to achieve sales targets, provide hands-on support for ECP POS systems and terminals, and deliver a high-quality, professional customer experience.

Why It Might Be a Fit

This role requires a confident communicator with clear well-spoken English, a team player attitude, and the ability to work autonomously. Previous experience in route convenience channel is highly desirable.

Requirements

• Two or more years proven sales and/or new business development experience within an ICT-orientated role
• Able to deal and negotiate with business owners
• Be a confident communicator with clear well-spoken English
• A team player attitude who can operate in a constant changing environment with the ability to work autonomously
• Able to take on board advice and follow sales guidelines
• Full driver’s license
• Degree in sales, business or commerce

Benefits

• Staff discounts on products
• Health and wellness perks
• Supportive team culture with great social events
• Inclusive and supportive work environment
• Training, development and leadership growth opportunities
• Opportunity to shape strategy and influence business direction