Team Lead- Sales Ops

Role Overview

The Sales Operations Team Lead provides support to the manager by ensuring the team is set up for success. The Lead acts as the liaison between the Account Manager and all internal departments (Customer Service, Logistics, Planning, Credit, IT, Marketing, Product) inside the Port Washington/Atlanta warehouse and is responsible for helping to follow up and resolve customer requests and issues.

What You Will Do

Handles escalated issues and leads the effort to satisfactorily resolve them. Answers Sales Operations Specialist inquiries, providing guidance and support. Coordinates and ensures processing of specific requests (sales reports or tracker, UPC codes, pictures, MBO, etc.). Partners with Account Management Teams to address and resolve all issues regarding customer billing issues, PO and shipping, etc.

Why It Might Be a Fit

Requires an Associate’s degree and 1+ year(s) of related work experience. Strong PC skills in Outlook, Excel, Word, PowerPoint, and Internet are needed. SAP experience is required. The role offers a competitive bonus and/or commission plan, and benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Requirements

• Associates Degree
• 1+ year(s) of related work experience
• Strong PC skills; proficient in Outlook, Excel, Word and PowerPoint, Internet
• Excellent verbal and written communication skills
• Ability to work independently and multi-task with limited supervision
• Attention to detail and accuracy
• Takes initiative
• Innovative thinking
• Strong interpersonal skills; ability to work well with all levels of internal leadership and staff
• Places a high priority on responsiveness
• SAP experience

Benefits

• Health care
• Retirement savings
• Paid time off/vacation
• Various employee discounts
• Competitive bonus and/or commission plan