MarTech Systems Specialist

Role Overview

The MarTech Systems Specialist will be responsible for the technical systems that let REM launch campaigns, investigate bugs, and improve workflows with our engineering and product partners. The goal is to drive faster campaign delivery with fewer bugs and less dependence on Engineering using the latest MarTech advancements.

What You Will Do

The ideal candidate will own bug intake, triage, follow-up, and resolution processes across REM Ops and Engineering reporting channels. They will also learn and diagram technical processes, develop proposals for continuously improving our use of technical tools, and build written documentation and live trainings.

Why It Might Be a Fit

The ideal candidate is a technically fluent MarTech specialist who can diagnose a broken send, explain the root cause to a non-technical partner, and change the workflow so that class of issue does not come back.

Requirements

• 5+ years in marketing operations, marketing technology, or a technical CRM/ESP role
• Strong proficiency with one or more enterprise marketing automation platforms (e.g., Braze, Salesforce Marketing Cloud, Iterable, etc.)
• Experience with HTML/CSS, and scripting languages such as Liquid
• Familiarity with APIs and data integration best practices—prior experience with Postman or other tools for QA is a plus
• Ability to make highly technical knowledge accessible to users from a variety of technical and non-technical backgrounds via excellent written and verbal communication
• Capacity to understand different colleagues’ needs and priorities and communicate appropriate levels of detail and information to match seniority and technical capability
• Aptitude for keeping work organized and on-track while maintaining high quality output
• Comfortable working in a fast-paced, collaborative environment with shifting priorities

Benefits

• Equity package
• Annual performance bonus
• Competitive benefits
• Base salary determined by location, skills, and experience

Tagged as: Salesforce