Sales Operations Lead

Role Overview

As a Sales Operations Lead, you will be responsible for leading APAC partner support operations and ensuring partners and hotel partners receive timely, accurate, and effective support.

What You Will Do

You will serve as a primary operational contact for partner and hotel partner inquiries, manage case queues, and resolve escalations with speed and accuracy.

Why It Might Be a Fit

You will have the opportunity to build trusted relationships with partners, collaborate with Account Management, and identify recurring issues and opportunities for improvement.

Requirements

• 7+ years of experience in B2B operations, partner operations, customer operations, or a related field
• Experience working in dynamic, cross-functional environments and managing complex cases, competing priorities, and escalations
• Strong written and verbal communication skills
• Experience coaching or mentoring colleagues and coordinating workflows, workloads, or team activities
• Familiarity with CRM or case management tools and use of operational data or case trends to identify improvements
• Bachelor’s degree in a relevant field or related technical field; or Equivalent related professional experience

Benefits

• Competitive salary
• Benefits package
• Opportunities for growth and development