Senior Sales Operations Specialist (Tokyo)

Role Overview

As a Senior Sales Operations Specialist, you’ll be part of Expedia Group B2B’s Partner Operations team, helping B2B partners and their hotel partners resolve operational issues quickly and effectively. You’ll manage day-to-day cases, build trusted partner relationships, and collaborate with internal teams to deliver a consistent, high-quality support experience.

What You Will Do

Your responsibilities will include serving as a primary point of contact for B2B partner and hotel partner inquiries, managing a high-volume case queue, triaging incoming cases, building strong relationships with B2B partner contacts, and identifying recurring issues and patterns.

Why It Might Be a Fit

This role is ideal for someone with 3+ years of experience in B2B operations, partner support, account operations, customer operations, or a similar client-facing operational role, with strong case management and prioritization skills, excellent written and verbal communication skills, and a high attention to detail.

Requirements

• 3+ years of experience in B2B operations, partner support, account operations, customer operations, or a similar client-facing operational role
• Professional proficiency in both Japanese and English
• Experience working in cross-functional environments with multiple internal stakeholders
• Strong case management and prioritization skills
• Excellent written and verbal communication skills
• High attention to detail and methodical approach to problem-solving
• Familiarity with CRM or case management tools
• Bachelor’s degree in a relevant field or related technical field; or Equivalent related professional experience

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Paid time off
• Retirement plan
• Learning budget
• Parental leave
• Wellness program
• Visa/relocation support
• Remote flexibility