Senior Enterprise Customer Success Manager – UK

Role Overview

The Senior Enterprise Customer Success Manager will be a primary driver of our Customer Success Charter, maintaining a laser focus on renewals, retention, and expansion. The role involves serving as a trusted advisor to a portfolio of Enterprise customers, nurturing relationships from the C-suite down to technical stakeholders.

What You Will Do

The Senior Enterprise Customer Success Manager will be responsible for building high-value account strategies, driving product adoption, and mitigating risk to ensure long-term customer health. Success in this role is measured by the ability to deliver a “net positive” impact on our regional revenue and the measurable value provided to customers.

Why It Might Be a Fit

The ideal candidate will have a proven track record of driving revenue through up-selling and cross-selling, with the ability to navigate complex “parent-subsidiary” account structures. They will be confident in managing C-level relationships and running high-impact customer meetings, workshops, and roundtables.

Requirements

• Proven Account Management and strategic Customer Success experience, ideally within the CDN, PaaS, or Cybersecurity industries.
• Strategic Mindset: A track record of driving revenue through up-selling and cross-selling, with the ability to navigate complex “parent-subsidiary” account structures.
• Relationship Builder: Confident in managing C-level relationships and running high-impact customer meetings, workshops, and roundtables.
• Technical Literacy: A technical background is highly valued; the ability to align technical concepts with business value and customer goals.
• Operational Excellence: Highly organized with a strong attention to detail and strong project management skills.
• Communication: Exceptional verbal and written communication skills.
• Customer Success: Delight customers by demonstrating responsiveness and ensuring timely responses across account activities.

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development
• Flexible working hours
• Periodic travel across the UK and Europe
• Hybrid work arrangement