Customer Experience Representative – Part Time

Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. We exist to make our customers’ complex projects simple, successful, and sustainable. Ferguson has approximately 36,000 associates across 1,700 locations. We have job openings in our Inbound Customer Experience Division, taking care of the customer and providing exceptional service through sales.

Requirements

• Handle inbound call volume, with expectations of taking about 30-35 here post-sales calls/chats per day.
• Provide single call resolution on all calls and handling escalations to the best of your ability.
• Maintain excellent customer service standards through call quality, problem-solving, ownership over any customer issue, and going above & beyond to address all needs.
• Maintain customer records by logging and retaining correct and precise information in Salesforce.com.
• Identify website, process, product page, post-call related inefficiencies or bugs and report them using ServiceNow.
• Work with a team of 5-10 Customer Experience representatives.
• Attend all scheduled small group trainings.
• Complete all Brand Sales Trainings each month.

Benefits

• Health
• Dental
• Vision
• Paid Time Off
• Life Insurance
• 401(k) with a company match
• Mental Health Coverage
• Gender Affirming and Family Building Benefits
• Paid Parental Leave
• Associate Discounts
• Community Involvement Opportunities